Shipping policy

Shipping Policy

Last updated: [DATE]

This Shipping Policy describes how Amoha's ("we", "us", or "our") handles the processing, shipping, and delivery of orders placed through our website.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

ORDER PROCESSING

All orders are processed after payment has been successfully received.

As many of our products are handmade and crafted to order, processing times may vary depending on product availability and order volume.

Standard processing time is 2–4 business days unless otherwise stated on the product page.

Orders are processed Monday through Saturday, excluding public holidays.

During product launches, festive seasons, promotional events, or periods of high order volume, processing times may be longer than usual.

If there is a significant delay in processing your order, we will contact you using the email address or phone number provided during checkout.

SHIPPING METHODS

We currently ship across India using trusted third-party courier partners.

The courier service selected for your order depends on your delivery location and courier availability.

Shipping methods available for your order will be displayed during checkout where applicable.

SHIPPING CHARGES

Shipping charges are calculated during checkout based on your delivery location, package weight, and courier service availability.

From time to time, Amoha's may offer free shipping promotions or discounted shipping on eligible orders. Any such offers will be displayed on our website and are subject to the stated terms and conditions.

DELIVERY ESTIMATES

Estimated delivery times after dispatch are as follows:

  • Metro Cities: 3–5 Business Days

  • Non-Metro Cities: 5–7 Business Days

  • Remote Areas: 7–10 Business Days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on courier operations, weather conditions, local restrictions, public holidays, festivals, or other unforeseen circumstances beyond our control.

HANDMADE PRODUCTS

Many of our products are individually handcrafted after an order is placed.

Because each item is handmade with care, slight delays may occasionally occur during periods of high demand.

We appreciate your patience and assure you that every order is prepared with attention to detail and quality.

ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email or message containing your tracking information.

Tracking details may take up to 24 hours to become active after dispatch.

Customers can track their shipment directly through the courier partner's tracking portal.

DELIVERY ATTEMPTS

Our courier partners generally make multiple delivery attempts before returning a shipment.

If delivery cannot be completed because:

  • the recipient is unavailable,

  • the delivery address is incorrect or incomplete,

  • the phone number cannot be reached,

  • or the shipment is refused,

the package may be returned to Amoha's.

Additional shipping charges may apply if the customer requests the order to be shipped again.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.

Amoha's shall not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately at amohacrochet@gmail.com.

While we will make every effort to update your shipping information before dispatch, we cannot guarantee changes once the order has been shipped.

SHIPPING DELAYS

Although we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • Festivals

  • Government restrictions

  • Transportation disruptions

  • Courier operational delays

  • Unexpected increases in shipment volumes

Amoha's shall not be held liable for delivery delays caused by third-party courier services or events beyond our control.

DAMAGED OR LOST SHIPMENTS

If your package arrives damaged, we recommend that you:

  • Take clear photographs of the package before opening it.

  • Record an unboxing video showing the condition of the package and product.

  • Contact us within 48 hours of receiving the order.

If your shipment appears to be lost during transit or shows no tracking updates for an extended period, please contact us at amohacrochet@gmail.com. We will work with our courier partners to investigate the shipment and provide an appropriate resolution.

INTERNATIONAL SHIPPING

At this time, Amoha's primarily ships within India.

If international shipping becomes available in the future:

  • Delivery times will vary depending on the destination country.

  • Customers will be responsible for any customs duties, import taxes, or additional charges imposed by their local authorities.

  • Customs clearance procedures may result in additional delivery delays beyond our control.

SHIPPING RESTRICTIONS

Certain remote or restricted service areas may not be eligible for delivery.

If we are unable to deliver to your location after your order has been placed, we will notify you and issue a refund where applicable.

CHANGES TO THIS SHIPPING POLICY

We reserve the right to modify or update this Shipping Policy at any time to reflect changes in our shipping practices, operational requirements, or legal obligations.

Any updates will become effective immediately upon being posted on this page.

Customers are encouraged to review this Shipping Policy periodically before placing an order.

CONTACT INFORMATION

Questions regarding shipping or delivery may be directed to us at:

Amoha's

Email: amohacrochet@gmail.com

Business Address:

Chowdeshwari 2nd Cross Road
Marathahalli
Bengaluru, Karnataka – 560037
India